Bridging the IT-Business Divide
Improve communication between IT and business teams by identifying disconnects, aligning priorities, and fostering collaboration.
Key Outcomes: Clear understanding of misalignment, improved IT-business synergy, and actionable steps for stronger partnerships.
Visualising the IT Operating Model
Map IT processes, dependencies, and inefficiencies to ensure alignment with business goals and optimize workflows.
Key Outcomes: A structured IT operating model, clearer process flows, and strategies for operational efficiency.
Digital Transformation & Change
Overcome resistance to change and ensure IT-led innovation aligns with business needs.
Key Outcomes: Identified barriers to transformation, a roadmap for digital initiatives, and alignment between IT and business objectives.
IT & Business Alignment
Bridging the gap between IT and other departments to improve collaboration and strategy.
Service Excellence & Customer Focus
Shift IT teams from a tech-driven mindset to a customer-first approach, improving service delivery and satisfaction.
Key Outcomes: Enhanced customer experience, better IT service perception, and a commitment to service excellence.
Mapping ITIL in a Playful Way
Translate ITIL frameworks into tangible, real-world applications using LEGO Serious Play.
Key Outcomes: Practical ITIL knowledge, improved process adoption, and a shared understanding of IT service management best practices.
IT Service & Process Improvement
Optimising IT services and processes for efficiency and customer satisfaction.
IT Leadership & Strategy
Help IT leaders develop their vision, build high-performing teams, and drive innovation.
Key Outcomes: Stronger leadership skills, better decision-making, and alignment with business goals.
Future-Proofing IT Teams
Prepare IT teams for emerging technologies, skills, and business expectations.
Key Outcomes: Adaptability to change, skill development, and readiness for future IT demands.
IT & Organisational Culture
Define IT’s role in shaping company culture, fostering collaboration, and driving engagement.
Key Outcomes: Improved workplace culture, stronger team dynamics, and better integration of IT within the organisation.
Incident Management & Crisis Simulation
Simulate real-world IT crises to improve response times and crisis management strategies.
Key Outcomes: More effective incident handling, enhanced team coordination, and stronger response plans.
Critical Thinking for IT
Develop structured problem-solving skills for IT teams facing complex technical and business challenges.
Key Outcomes: Enhanced analytical thinking, better decision-making, and innovative problem resolution.
Risk & Resilience Planning
Visualise potential IT risks and develop contingency strategies to mitigate disruptions.
Key Outcomes: Identified risk factors, structured mitigation plans, and stronger organisational resilience.
IT Crisis & Problem-Solving
Building resilience and structured responses to IT incidents and disruptions.
What is the LEGO® Serious Play® method?
It’s a hands-on, minds-on process that encourages everyone to contribute their ideas and perspectives, regardless of their role or position within the team.
Certified Facilitators in the LEGO® Serious Play® Methodology
We are certified in the LSP method, ensuring that our workshops follow the highest standards of facilitation and engagement. This certification means that we are fully equipped to guide teams through meaningful, hands-on experiences that foster creativity, collaboration, and strategic problem-solving.
